Customer Success Specialist – Local Team

Application deadline date has been passed for this Job.
Niagahoster (PT Web Media Teknologi Indonesia)
  • Post Date: February 15, 2022
  • Applications 1
  • Views 51
Job Overview

The Customer Success Specialist is more than just responding to a chat – it’s about enabling the Customer with technical help to grow their business further. In our department, we treat our customers like we would treat our friends: quick responses, efficient assistance, genuine and effective communication.

We are looking for a culture-fit Customer Success Specialist for our local team – a proactive, motivated, and customer-obsessed person who envisions themselves becoming the next big technology consultant. If you are a newcomer in the industry, don’t be afraid to dip as we will help you sail on board with proper training.

 

Responsibilities :

  • Communicate with customers and solve their technical issues related to the website via live chat.
  • Assist Customers with exact guidance and resolutions. Going the extra mile for each Customer is part of the job.
  • Focus on the Customer’s success by offering additional services, tools, and products.
  • Response and check abuse of service (spam/phishing).
  • Constantly grow – learn about IT every day to become a web hosting expert.

Requirements :

  • Strong English communication skills (B2 or higher)/TOEFL ITP (500)/IELTS (6,0)
  • Proven motivation to develop skills on IT and customer-related skills
  • Min. Diploma in any field (IT field is a plus)
  • Customer focused. Strong ambition in helping customers and solve their problem
  • Well developed communication skill, confident, and collaborative
  • Availability to work a flexible schedule (full-time only, morning/day/night shifts)
  • Having a basic knowledge in the domain, hosting, blog, and website.

Keahlian yang Dibutuhkan :

  • Sales and Marketing Knowledge
  • Information Ordering
  • Chat Support
  • Customer Service
  • Critical Thinking
  • Communication Skills
  • WordPress
Job Detail
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