Staff IT Product Specialist (IT Product)

Job Overview

Responsibilities:

1. Gather and document requirements from the business, assess priority and feasibility of requests.
2. Develops a deep understand of all aspects of the product
   /IT platform.
3. Foster a solid working relationship with business partners and IT colleagues to collaborate on prioritization of business needs and established action plans for completing approved initiatives
4. Translate functional expectations into tangible results.
5. Provide testing of software and enhancements.
6. Provide advanced technical/product support to our customers where necessary.
7. Assist in WBS (Work Breakout Structure) for the duration of a project by creating detailed project plans, identifying development and configuration work package needed to meet solution requirements.
8. Implement, refine and improve structure and process and help to create quality standards and SOP’s.
9. Manage key relationships with operational and finance team
   Utilize a high degree of creativity and latitude to ensure solutions are achieved.
10. Aide in establishing and implementing short and longrange
    departmental goals, objectives, policies, and operating proce
    dures.

Requirements:

1. Bachelor Degree, preferably in IT or Information System
2. Skilled using mockup, axure, mock plus or related prototyping softwares.
3. High aptitude in problem solving
4. Highly organized and able to multi-task under time constraints.
5. Ability to balance and prioritize work.
6. A self-motivated team player.
7. High energy, flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced and timecritical environment.
8. May be required to work early morning, evening or even weekend shifts.
9. May be required to business trip, to do the user requirement documentation
10. Experience with writing and producing formal business documentation and ability to effectively communicate with different types/groups of people up to the executive level of management.
11. Experienced working with external vendors and development teams.
12. Ability to work independently & within a team environment.
13. Strong understanding of the SDLC – including familiarity with Waterfall and Agile methodologies.
14. Demonstrated experience in managing business expectation and delivering support solutions.