Staff Product Support Specialist

Application deadline date has been passed for this Job.
PT Global Jet Express (J&T Express)
  • Post Date: February 17, 2022
  • Applications 0
  • Views 65
Job Overview

Responsibilities:

  1. Responsible for the promotion of IT products
  2. Collecting and handling complaints of IT product problems and needs feedback
  3. Training product knowledges for headquarter departments and agents
  4. Planning and writing the entire product guidelines and FAQs in Bahasa and Mandarin language (if needed), also daily maintenance knowledge base of products to keep updated

Requirements:

  1. Bachelor’s degree in computer science or information technology, or equivalent experience
  2. Fresh graduates are welcome to apply
  3. High level written and verbal communication skills, preferrable in Bahasa and Mandarin language
  4. Experience with IT product guidelines writing or related training
  5. Strong understanding skills and problem-solving capacity
  6. Ability to work under pressure and tight deadlines
Job Detail
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